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1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers
2. Recipient's Details: Restaurant name, address, manager's name (if known), and any relevant business registration numbers
3. Date and Visit Details: Date of the letter and specific details about when the visit occurred, including time and any booking references
4. Subject Line: Clear indication that this is a formal complaint with reference to the date of visit
5. Introduction: Brief context of the visit and clear statement that this is a formal complaint
6. Incident Description: Detailed, factual account of the issues encountered, presented chronologically and objectively
7. Impact Statement: Explanation of how the incident affected you and/or your party
8. Previous Contact: Details of any attempts already made to resolve the issue with staff or management
9. Desired Resolution: Clear statement of what you expect as a resolution to the complaint
10. Closing Statement: Professional closing with a specific timeframe for expected response
1. Health Impact: Include if the complaint involves food poisoning or other health-related issues, with details of medical attention sought
2. Witness Statement: Include if other parties can corroborate the complaint
3. Legal References: Include specific references to Belgian consumer protection laws if violations occurred
4. Cost Breakdown: Include if the complaint involves billing disputes or seeking specific financial compensation
5. Prior Customer History: Include if you are a regular customer to establish the context of your relationship with the establishment
1. Receipt/Invoice: Copy of the restaurant bill and proof of payment
2. Photographic Evidence: Any relevant photos documenting the issues encountered
3. Medical Documentation: If health issues were involved, relevant medical reports or certificates
4. Prior Communication: Copies of any previous correspondence with the restaurant about the issue
5. Witness Statements: Written statements from other diners who witnessed the incident
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