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The Complaint Letter Order Not Received is a formal document used when products or services ordered have not been delivered within the expected timeframe. This template is specifically designed for use in Belgium, incorporating requirements from Belgian consumer protection laws and EU regulations. The document should be used after reasonable delivery time has elapsed and initial communication attempts have been unsuccessful. It includes all necessary components required by Belgian law: order details, payment confirmation, delivery timeline, and formal demand for resolution. The letter can be used by both individual consumers and businesses, with appropriate modifications to reflect the specific relationship and applicable legal provisions. It serves as a formal record of the complaint and can be used as evidence if the matter requires escalation to consumer protection authorities or legal proceedings under Belgian jurisdiction.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, address, customer service department, and any relevant reference numbers

3. Order Information: Order number, date of purchase, payment details, and items ordered

4. Timeline of Events: Chronological description of the order placement, expected delivery date, and any follow-up attempts

5. Statement of Issue: Clear description of the non-delivery problem and its impact

6. Previous Communication: Summary of any previous attempts to resolve the issue

7. Specific Request: Clear statement of desired resolution (delivery, refund, or compensation)

8. Deadline for Response: Reasonable timeframe for expected response and action