Document background
The Dealership Complaint Letter is a crucial document used when a consumer needs to formally address issues with a vehicle purchase, repair, or service from a car dealership in Belgium. This document serves as an official record of the complaint and often represents a necessary step before pursuing legal action or alternative dispute resolution. It must comply with Belgian consumer protection laws and EU regulations, including specific requirements under the Belgian Code of Economic Law and EU Consumer Rights Directive. The letter typically details the purchase information, describes the issues encountered, references relevant legal rights, and clearly states the desired resolution. It's particularly important in establishing a paper trail and demonstrating reasonable attempts to resolve the dispute before escalating to legal authorities or consumer protection bodies.
