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The Letter of Complaint for Missing Goods is a crucial business document used when goods ordered from a supplier are either not delivered or only partially delivered. This document is particularly important in the Belgian business context, where it must comply with both national commercial laws and EU regulations regarding business transactions and consumer rights. It serves as the first formal step in dispute resolution, documenting the issue and requesting specific remedial action. The letter should be sent promptly upon discovering missing goods, typically including order references, delivery notes, and clear documentation of the discrepancy. Under Belgian law, such formal complaints create a paper trail that can be vital for legal proceedings if the issue remains unresolved. The document is commonly used in both B2B and B2C contexts, though the specific content and legal references may vary depending on the relationship between the parties involved.

1. Sender's Details: Full contact information of the sender, including company name, address, and contact details

2. Recipient's Details: Full contact information of the recipient, including company name, address, and relevant department

3. Date and Reference Numbers: Current date and all relevant reference numbers (order number, invoice number, delivery note number)

4. Subject Line: Clear indication that this is a complaint regarding missing goods

5. Order Details: Specific details about the original order including date, items ordered, and quantities

6. Description of Issue: Clear description of what items are missing and how this was discovered

7. Impact Statement: Brief explanation of how the missing items affect your business/situation

8. Required Resolution: Clear statement of what action you expect the supplier to take

9. Response Timeline: Specific deadline for when you expect a response

10. Closing: Professional closing statement and signature block