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Complaint Letter For Non Delivery Of Goods Template for Belgium

This document serves as a formal complaint letter under Belgian law addressing the non-delivery of purchased goods. It follows the requirements set forth in Belgian consumer protection legislation and the Civil Code, incorporating elements from both EU consumer rights directives and local Belgian commercial law. The letter establishes a clear record of the failed delivery, details the order specifics, and demands specific remedial action within a reasonable timeframe. It serves as both a formal notice to the supplier and, if necessary, as documentation for potential legal proceedings under Belgian jurisdiction.

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What is a Complaint Letter For Non Delivery Of Goods?

The Complaint Letter For Non-Delivery of Goods is a crucial document used when purchased goods have not been delivered within the agreed timeframe under Belgian jurisdiction. This document is typically employed after initial informal attempts to resolve the delivery issue have been unsuccessful. It serves multiple purposes: formally documenting the complaint, establishing a timeline of events, and demanding specific remedial action. The letter must comply with Belgian legal requirements, including references to relevant consumer protection laws and the Civil Code. It should be used when there is a clear breach of delivery obligations and should include all pertinent details such as order information, payment confirmation, and previous communication attempts. This document is particularly important as it often serves as the first step in formal dispute resolution under Belgian law and may be required as evidence if the matter proceeds to legal action.

What sections should be included in a Complaint Letter For Non Delivery Of Goods?

1. Sender and Recipient Details: Full contact information including name, address, and reference numbers for both parties

2. Order Reference: Clear identification of the order including order number, date, and value

3. Description of Goods: Detailed description of the ordered items that were not delivered

4. Timeline of Events: Chronological account of the order, expected delivery date, and subsequent communications

5. Impact Statement: Brief explanation of how the non-delivery has affected you or your business

6. Previous Communication: Summary of attempts already made to resolve the issue

7. Specific Demand: Clear statement of what action you expect (delivery, refund, etc.) and by when

8. Closing Statement: Professional closing including deadline for response and potential next steps

What sections are optional to include in a Complaint Letter For Non Delivery Of Goods?

1. Legal Rights Reference: Include when you want to demonstrate knowledge of your legal standing under Belgian consumer protection laws

2. Financial Impact Details: Add when there are significant consequential losses due to non-delivery

3. Alternative Resolution Proposal: Include when you're willing to accept an alternative solution

4. Notice of Legal Action: Add when you intend to pursue legal action if the matter remains unresolved

What schedules should be included in a Complaint Letter For Non Delivery Of Goods?

1. Order Documentation: Copy of original order confirmation and payment proof

2. Communication Records: Copies of emails, chat logs, or other correspondence regarding the order

3. Delivery Attempts: Documentation of failed delivery attempts or tracking information

4. Terms and Conditions: Relevant sections of the seller's terms and conditions regarding delivery

5. Payment Evidence: Bank statements or payment confirmations showing the transaction

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents

Jurisdiction

Belgium

Document Type

Complaint Letter

Cost

Free to use

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