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1. Parties: Identifies the property owner/Owners' Corporation and the building management company
2. Background: Describes the property, existing management arrangements, and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement including Property, Services, Common Areas, etc.
4. Appointment and Term: Details of the manager's appointment, duration, and renewal terms
5. Manager's Duties and Responsibilities: Comprehensive list of core management services including maintenance, security, cleaning, etc.
6. Financial Management: Requirements for budgeting, management fees collection, expense management, and reporting
7. Insurance and Liability: Insurance requirements and allocation of liability between parties
8. Staff and Contractors: Requirements for hiring and managing staff and contractors
9. Compliance and Reporting: Obligations regarding regulatory compliance and regular reporting to owners
10. Termination: Grounds and procedures for contract termination
11. Handover Arrangements: Procedures for handover of management upon contract end
12. Governing Law and Dispute Resolution: Specifies Hong Kong law governance and dispute resolution procedures
1. Performance Standards: Specific KPIs and service standards, used when owners want detailed performance metrics
2. Environmental Management: Green building initiatives and sustainability requirements, included for buildings with environmental certifications
3. Technology and Systems: Requirements for building management systems and software, included for smart buildings
4. Crisis Management: Procedures for handling emergencies and crisis situations, particularly relevant for high-risk or complex properties
5. Car Park Management: Specific provisions for managing car park facilities, included if the building has parking facilities
6. Club House Management: Provisions for managing recreational facilities, included if the building has such facilities
7. Renovation Management: Procedures for handling renovation works, important for buildings expecting significant renovations
1. Schedule 1: Property Details: Detailed description of the property including common areas and facilities
2. Schedule 2: Services Specification: Detailed scope of management services
3. Schedule 3: Fee Structure: Management fees, payment terms, and fee review mechanism
4. Schedule 4: Staff Requirements: Minimum staffing levels and qualifications
5. Schedule 5: Insurance Requirements: Types and levels of insurance coverage required
6. Schedule 6: Performance Standards: Detailed KPIs and service level requirements
7. Appendix A: Site Plans: Plans showing the property and management areas
8. Appendix B: Emergency Procedures: Detailed emergency response procedures
9. Appendix C: Forms and Reports: Templates for required reports and forms
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