The Complaint Letter For Wrong Delivery Of Goods is a crucial document used in Malaysian commercial transactions when received goods differ from what was originally ordered. This document is essential in establishing a formal record of the delivery discrepancy and requesting correction under Malaysian consumer protection laws. It should be used immediately upon discovering incorrect deliveries, whether these involve wrong items, quantities, or specifications. The letter needs to include specific details about the original order, the incorrect delivery received, and the desired resolution, all while adhering to Malaysian legal requirements for business correspondence. This document is particularly relevant given the growth of e-commerce and complex supply chains in Malaysia, where delivery errors can significantly impact business operations.
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1. Sender's Details: Full name, address, contact information, and customer/order reference number of the complainant
2. Recipient's Details: Company name, address, department (if applicable), and relevant contact person
3. Date: Date when the letter is written
4. Subject Line: Clear indication that this is a complaint regarding wrong delivery, including order reference number
5. Order Details: Information about the original order including date, order number, items ordered, and payment details
6. Description of Issue: Detailed explanation of what was incorrectly delivered and how it differs from the original order
7. Impact Statement: Brief description of how this wrong delivery has affected you or your business
8. Requested Resolution: Clear statement of what action you want the company to take to resolve the issue
9. Timeline for Response: Reasonable deadline for the company to respond to your complaint
10. Closing: Professional closing statement and signature
1. Previous Communication Reference: Include when there have been prior attempts to resolve the issue, listing dates and methods of contact
2. Legal Rights Reference: Include when the issue is serious and you need to reference specific consumer protection laws or regulations
3. Cost Implications: Include when the wrong delivery has resulted in additional costs or financial losses
4. Urgency Statement: Include when the matter requires immediate attention due to perishable goods or time-sensitive business impact
1. Original Order Documentation: Copy of original order confirmation, invoice, or purchase order
2. Delivery Documentation: Delivery note, shipping label, or receipt showing what was actually delivered
3. Photographic Evidence: Photos showing the wrong items received or damaged condition if applicable
4. Communication Records: Copies of any previous emails, chat logs, or correspondence regarding the issue
5. Cost Documentation: Any receipts or documentation of additional costs incurred due to the wrong delivery
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Manufacturing
Logistics and Transportation
Consumer Goods
Wholesale Trade
Food and Beverage
Electronics and Technology
Fashion and Apparel
Industrial Supply
Healthcare and Medical Supplies
Construction Materials
Automotive Parts
Relevant Teams
Procurement
Supply Chain
Operations
Customer Service
Logistics
Quality Control
Legal
Compliance
Administration
Warehouse Operations
Relevant Roles
Procurement Manager
Supply Chain Manager
Purchasing Officer
Operations Manager
Quality Control Manager
Customer Service Representative
Logistics Coordinator
Retail Manager
Warehouse Manager
Business Owner
Office Administrator
Inventory Controller
Compliance Officer
Legal Administrator
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