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The Refund Demand Letter is a crucial document in Indonesian commercial and consumer relations, used when seeking reimbursement for unsatisfactory goods or services, contract breaches, or other valid grounds for refund. It serves as a formal pre-litigation tool, demonstrating serious intent to resolve the matter while documenting the demand in accordance with Indonesian law. The document should be drafted in compliance with the Indonesian Civil Code (KUHPerdata) and Consumer Protection Law (UU Perlindungan Konsumen), including all necessary elements such as transaction details, legal basis for the claim, and specific refund amount. This formal notice is often a required step before pursuing legal action through Indonesian courts or consumer dispute resolution bodies, and may be used by both individuals and businesses seeking refunds.

1. Sender's Details: Full name, address, and contact information of the person/entity demanding the refund

2. Date: The formal date of the letter

3. Recipient's Details: Full name, address, and contact information of the person/entity from whom the refund is being demanded

4. Subject Line: Clear indication that this is a formal refund demand letter

5. Transaction Details: Specific details about the original transaction including date, amount, product/service description, and any reference numbers

6. Basis for Refund: Clear explanation of why a refund is being demanded, including any relevant legal grounds

7. Refund Amount: Precise amount being demanded, including any additional costs being claimed

8. Payment Instructions: Specific details of how and where the refund should be paid

9. Deadline: Clear statement of the deadline for response and payment

10. Legal Consequences: Statement about potential legal action if the demand is not met

11. Closing: Formal closing including signature and name of sender