Document background
The Late Delivery Complaint Response is a crucial business document used when a customer has formally complained about delayed delivery of goods or services. This document is particularly important in the Austrian business context, where strict delivery terms are governed by the Austrian Civil Code (ABGB) and Enterprise Code (UGB). It should be used when a company needs to address a formal complaint about late delivery, explain the circumstances of the delay, and propose appropriate remedies. The response must carefully balance customer service with legal compliance, incorporating relevant Austrian legal provisions while maintaining professional relationships. The document typically includes details about the original order, delivery timeline, reasons for delay, and proposed resolution, with consideration for both B2B and B2C contexts under Austrian law.
