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The Bad Customer Service Complaint Letter is a formal document used when standard customer service channels have failed to address a consumer's concerns adequately. This document is particularly relevant in the Austrian legal context, where consumer protection laws provide strong rights for customers seeking redress. The letter should detail specific instances of poor service, reference any relevant laws or regulations (particularly the Austrian Consumer Protection Act), and clearly state the desired resolution. It serves as both a formal record of the complaint and a potential foundation for legal action if necessary. The document must be written in a professional tone, include all relevant documentation, and follow Austrian business correspondence conventions. This type of letter is often the first step in a formal dispute resolution process and may be required before escalating to consumer protection authorities or legal proceedings.

1. Sender Details: Full name, address, and contact information of the complainant

2. Recipient Details: Company name, department (if applicable), address, and any relevant reference numbers

3. Subject Line: Clear indication that this is a formal complaint, including any relevant customer/order reference numbers

4. Date of Writing: The current date when the complaint letter is written

5. Service Details: Specific details about the service received, including dates, locations, and personnel involved if known

6. Description of Issue: Clear and factual description of the poor service experience and how it failed to meet reasonable expectations

7. Previous Contact Attempts: Documentation of any previous attempts to resolve the issue, including dates and methods of contact

8. Impact Statement: Description of how the poor service has affected you

9. Desired Resolution: Clear statement of what resolution you are seeking

10. Response Timeline: Specification of when you expect to receive a response