Document background
The Denial Letter is a crucial document in Indonesian business and legal practice, used when an organization needs to formally communicate the rejection of an application, claim, or request. This document type must strictly adhere to Indonesian legal requirements, including the Civil Code (KUHPerdata) and Consumer Protection Law (Law No. 8 of 1999). Denial Letters are commonly used across various sectors, from financial services to healthcare, and must include specific elements such as clear reasoning for denial, legal basis, and appeal rights where applicable. The document must be written in Bahasa Indonesia per Law No. 24 of 2009, though English translations can be provided. For regulated industries, additional compliance requirements may apply, such as OJK regulations for financial services. The Denial Letter serves both as a communication tool and a legal record, protecting both the issuing organization and the recipient's rights.
