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1. International Collections: Include when collection services extend beyond Austria, addressing cross-border collection procedures

2. Legal Proceedings: Include when the agency is authorized to initiate legal proceedings on behalf of the creditor

3. Special Industry Requirements: Include for specific industry sectors with unique collection requirements (e.g., healthcare, utilities)

4. Skip Tracing Services: Include when the agency provides debtor location services

5. Insurance Requirements: Include when specific insurance coverage is required beyond standard professional liability

6. Sub-contractor Provisions: Include when the agency is permitted to use sub-contractors or third-party services

7. Training and Compliance Programs: Include when specific staff training or compliance programs are required

1. Schedule A - Fee Structure: Detailed breakdown of fees, commissions, and payment calculations

2. Schedule B - Service Level Agreement: Specific performance metrics, response times, and service standards

3. Schedule C - Approved Collection Methods: List of authorized collection practices and procedures

4. Schedule D - Reporting Templates: Standard formats for regular reporting and communication

5. Schedule E - Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures

6. Schedule F - Escalation Procedures: Step-by-step procedures for handling escalated cases

7. Schedule G - Contact Protocols: Approved methods and timing for debtor contact

8. Appendix 1 - Power of Attorney: Legal authorization document for collection activities

9. Appendix 2 - Compliance Checklist: Required regulatory and professional standards checklist