Document background
The Application Availability SLA is essential for organizations requiring guaranteed performance levels for their business-critical applications. This document, governed by Belgian law and compliant with EU regulations, establishes the contractual framework for application availability commitments between service providers and their customers. It is typically used when organizations need to ensure specific uptime guarantees, response times, and service quality levels for their applications. The SLA includes detailed metrics for measuring availability, procedures for handling service disruptions, maintenance protocols, and compensation mechanisms through service credits. This type of agreement is particularly crucial in today's digital business environment where application reliability directly impacts business operations and customer satisfaction.
