Document background
This Uptime Agreement template is specifically designed for use under Belgian law when parties need to establish clear, measurable commitments regarding system or service availability. It is particularly relevant in today's digital economy where businesses rely heavily on continuous access to technical services and infrastructure. The document includes essential elements such as uptime percentage guarantees, measurement methodologies, service credits for breaches, and incident response procedures, while ensuring compliance with Belgian and EU regulatory requirements. It's commonly used in cloud services, hosting, telecommunications, and other technology-based service arrangements where system availability is crucial to business operations. The agreement structure accommodates various service types while maintaining enforceability under Belgian jurisdiction.
