Document background
This Master Service Level Agreement template is designed for use in service relationships governed by Belgian law, where parties require a robust framework for ongoing service delivery. It is particularly suitable for complex service arrangements where detailed performance metrics and service levels need to be defined and monitored. The agreement incorporates requirements from the Belgian Civil Code, Code of Economic Law, and EU regulations including GDPR, making it compliant with both national and European legal frameworks. It typically serves as an umbrella agreement under which specific services can be added through statements of work, while maintaining consistent governance, liability, and operational frameworks. This type of agreement is essential when establishing long-term service relationships that require clear performance standards, risk allocation, and governance structures.
